Acorn Capital Partners

NetServices assist Acorn Capital as their PBX's fail

The Challenge

When Acorns' traditional PBX system failed with their previous supplier, the challenge for NetServices was to not only get Acorn back up and running as a matter of urgency, but also to ensure that they received a cost-effective replacement which was far more resilient.

The Solution

NetServices solution was a 2 tier response - first providing an emergency working solution, followed by a stable new system.

The Voice solution provides Acorn with a VoIP system in the form of a functioning NetTalk 15 package for their head office. NetTalk is an out-of-the-box solution which has been designed to be 'self-installing', however due to the critical nature of the failure Acorn requested NetServices manage the install on their behalf. Acorn were up and running on their new solution within 10 working days, with NetServices support.

In addition to their VoIP solution, NetServices also provide Acorn with office internet. A 2Mb office line provides their internet connectivity.

The Benefits

The solution has proved beneficial to Acorn in numerous ways.

Firstly the NetTalk solutions are fully managed and therefore no onsite IT skills are required to manage the service. The onsite hardware is managed by NetServices and network connectivity is backed by an 'enhanced care' solution to minimise disruption to the business in the event of any system failure.

Secondly the VoIP solution means Acorn can manage their phone system more effectively themselves. Using the portal interface, features that are expensive and difficult to alter on a PBX, can be amended in minutes using the simple browser interface. The portal is extremely simple to use and enables employees to manage their own features, such as voicemail, voicemail to email, hunt groups, IVR based menu's, call diverts and much more.

Finally the solution is cost-effective and especially well suited for small businesses with remote or home workers. In comparison to a traditional system clients make significant savings with our attractive call rates. Also there was no need to invest heavily upfront in expensive hardware.

CHALLENGES

• Ensuring customer choice by providing online access to services
• Supporting a business critical application cost-effectively
• Connecting sites of varying sizes nationwide to central services.

SOLUTION

• Single VPN connecting the sites to the central production hub and using NetServices to provide software development support alongside internal development resources.

RESULTS

• Streamlined order and delivery process
• Assured networking infrastructure
• Development skills to complement in-house resource.