NAAFI

Business Conferencing from NetServices earns NAAFI major rewards

The Challenge

NAAFI (Navy, Army and Air Force Institutes) exists to provide community support services for HM Armed Forces and their families. Communication is a key part of their business. NetServices have been working with NAAFI since 2005, providing their MPLS WAN. Working closely with them enabled NetServices to fully understand the way their business functions, and offer them ongoing support.

As the relationship strengthened, NAAFI requested advice on their conferencing solution. It is a basic necessity that NAAFI has some form of telephone conferencing platform in place within their organisation - however they were dissatisfied with the costs from their current supplier. The new solution must offer NAAFI all the functionality they had with their previous supplier for a far smaller financial outlay.

The Solution

NAAFI chose NetServices dedicated Business Conferencing platform as it was reliable and capable of connecting their various sites. The conferencing system links employees across 4 sites in the UK and 70 in Germany, as well as other countries across Europe. It guarantees the same level of performance they received with their previous system but the key element is that it achieves this in a far more cost-effective manner.

NAAFI also liked the fact that the platform offered flexibility. The portal now offers NAAFI better functionality for managing changes than the previous system.

The Benefits

The financial reward is the key benefit for NAAFI who is now saving an average of 75% against their previous supplier.

Despite this cost saving NAAFI are still receiving the same functionality when compared to the previous service. The quality has been described as "of an excellent standard, even with a significant numbers of colleagues dialed in from across a large geographical area".

The flexibility of the service was also a key factor for NAAFI, and will be for many companies considering a Business Conferencing platform. The functionality of the portal allows numerous options for conferences. Conference parameters are chosen and changed per call by a designated administrator.

CHALLENGES

• Maintain functionality of existing conferencing platform
• Significantly reduce conferencing expenditure
• Capable of handling large number of calls

SOLUTION

• Flexible portal with superior functionality
• Links 4 UK and 70 German sites
• Secure and reliable

RESULTS

• 75% cost savings from previous solutions
• Maintained full functionality and 100% reliability
• Customisable - branded and modified to meet requirements